Privacy Policy

This Privacy Policy describes how churchzchicken.click ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at churchzchicken.click, place food orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.

We are committed to protecting your privacy and ensuring transparency about how your personal information is handled. This Privacy Policy applies to all users of our website and digital services in the United States and is intended to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).

1. About Us

We operate the website churchzchicken.click, providing online food ordering, menu information, promotions, and related services to customers in the United States. Our contact information is as follows:

For any privacy-related questions, requests, or concerns, please contact us using the information provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various types of information about you depending on how you interact with our website and services. This information is collected in several ways: directly from you when you provide it, automatically as you navigate through our website, and from third parties who assist us in operating our business.

2.1 Personal Information You Provide Directly

When you voluntarily interact with our website, we may collect the following categories of personal information:

• Contact Information: Your full name, email address, mailing address, billing address, and phone number when you create an account, place an order, or contact customer support.
• Account Credentials: Username and password when you register for an account on our platform.
• Payment Information: Credit card numbers, debit card details, billing information, and other financial data necessary to process your food orders. Note that payment data is processed through secure, third-party payment processors and we do not store full card numbers on our servers.
• Order History and Preferences: Details about your past orders, food preferences, dietary restrictions, customization choices, and saved favorite items.
• Communications: The content of any messages, feedback, reviews, complaints, or inquiries you send to us through contact forms, email, or other communication channels.
• Promotional Participation Data: Information you provide when entering contests, sweepstakes, promotions, surveys, or loyalty programs.
• Identity Verification Information: In limited circumstances, we may collect government-issued identification information when required to verify your identity or comply with legal obligations.

2.2 Information Collected Automatically

When you visit our website, we and our third-party partners automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies:

• Device Information: Information about the device you use to access our website, including device type, operating system, browser type and version, screen resolution, device language settings, and unique device identifiers.
• Log Data: Your Internet Protocol (IP) address, access times and dates, pages viewed, time spent on pages, referring URLs (the page that linked you to our website), and page interaction data such as clicks, scrolls, and mouse movements.
• Location Information: General geographic location derived from your IP address. If you grant permission, we may also collect more precise location data from your device's GPS to show you nearby restaurant locations, estimate delivery times, or provide location-based services.
• Cookie and Tracking Data: Session identifiers, persistent identifiers, preference settings, shopping cart contents, and behavioral data collected through cookies and similar technologies. Please refer to Section 8 for more information about our cookie practices.
• Analytics Data: Aggregated and anonymized information about how users interact with our website, including page views, traffic sources, user flows, conversion rates, and bounce rates.

2.3 Information Collected from Third Parties

We may receive information about you from external sources, which we may combine with information we have already collected:

• Social Media Platforms: If you choose to log in or connect your social media account (such as Facebook or Google) to our website, we may receive basic profile information such as your name, email address, and profile picture, subject to the privacy settings of those platforms.
• Advertising Partners: Our advertising and marketing partners may share data with us about your interactions with our ads on third-party platforms, which helps us measure the effectiveness of our campaigns.
• Delivery Service Partners: When third-party delivery services fulfill your orders, they may share relevant order fulfillment information with us, including delivery confirmation and feedback.
• Public Sources: We may collect information available from publicly accessible databases or records to the extent permitted by applicable law.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. We process your personal data only when we have a valid legal basis to do so, including your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including payment authorization, order confirmation, and delivery coordination.
• Creating and managing your user account, including maintaining your saved preferences, order history, and loyalty rewards.
• Communicating with you about your orders, including sending order confirmations, status updates, receipts, and delivery notifications.
• Providing customer support and responding to your inquiries, complaints, and requests.
• Enabling features such as saved payment methods (via tokenization), reorder functionality, and personalized menu recommendations.

3.2 Analytics and Service Improvement

• Analyzing user behavior and interaction patterns to understand how our website and services are used and to identify areas for improvement.
• Conducting research and development to improve our food offerings, website functionality, user experience, and operational efficiency.
• Monitoring website performance, troubleshooting technical issues, and detecting and preventing errors or bugs.
• Creating aggregated, anonymized statistical reports about user behavior and service usage.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, discounts, and information about new menu items or restaurant locations, where you have provided consent or where we have a legitimate interest to do so.
• Personalizing your experience on our website and displaying targeted advertising on our platform and third-party platforms based on your preferences, order history, and browsing behavior.
• Administering loyalty programs, contests, sweepstakes, and promotional campaigns.
• Conducting surveys and gathering feedback to improve our products and services.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email, adjusting your account notification preferences, or contacting us directly. Please note that opting out of marketing communications does not affect transactional messages related to your orders or account.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes, including responding to lawful requests from government authorities.
• Enforcing our Terms of Service and other agreements.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, security incidents, and other illegal or prohibited activities.
• Protecting the rights, property, and safety of our company, our employees, our customers, and the public.

4. Sharing of Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform functions on our behalf and require access to your information to carry out their services. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures. They include:

• Payment Processors: Companies that securely handle payment transactions on our behalf.
• Delivery Services: Third-party delivery partners who fulfill and deliver your food orders.
• Cloud Computing and Hosting Providers: Companies that provide the infrastructure for hosting our website and databases.
• Analytics Providers: Services such as Google Analytics that help us analyze website traffic and user behavior.
• Email and Communication Service Providers: Platforms that enable us to send order confirmations, promotional emails, and other communications.
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries and support tickets.
• Marketing and Advertising Platforms: Services that help us run targeted advertising campaigns and measure their effectiveness.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is required to:

• Comply with a subpoena, court order, legal process, or other governmental request.
• Enforce our Terms of Service or other legal agreements.
• Protect and defend the rights, property, or safety of our company, our customers, or others.
• Investigate potential violations of applicable law or our policies.
• Respond to claims of illegal activity or violations of third-party rights.

4.3 Business Transfers

In the event that we are involved in a merger, acquisition, asset sale, corporate reorganization, bankruptcy, or similar business transaction, your personal information may be transferred to or acquired by the successor entity. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you choose to share your activity on social media platforms or participate in co-branded promotions.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes, without restriction.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data at rest, such as payment information, is also encrypted.
• Tokenization: Payment card data is tokenized by our payment processors, meaning full card numbers are never stored on our systems.
• Firewalls and Intrusion Detection: We maintain firewalls, intrusion detection systems, and other network security measures to monitor for and block unauthorized access attempts.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis, with role-based access controls and multi-factor authentication where appropriate.
• Regular Security Assessments: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and address potential security weaknesses.

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices.
• Written information security policies and procedures.
• Vendor due diligence and contractual security requirements for third-party service providers.
• Incident response plans and data breach notification procedures.

Despite these measures, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law, including applicable state data breach notification laws.

6. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions permitted by law (such as information needed to complete your orders or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: While we do not sell your personal information for monetary compensation, we may share certain information with advertising partners in ways that may constitute a "sale" or "sharing" under California law. You have the right to opt out of this activity. Please visit our "Do Not Sell or Share My Personal Information" link on our website to exercise this right.
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit our use of sensitive personal information to what is necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lesser quality of service because you exercised your privacy rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. We will verify your identity before processing your request and will respond within 45 days, with an extension of up to 45 additional days if necessary.

6.2 General Privacy Rights (All Users)

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate information in your account through your account settings or by contacting us.
• Right to Deletion: You may request that we delete your account and personal information, subject to legal retention requirements.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before your withdrawal.

7. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze usage, and deliver personalized content and advertising.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They include session cookies that remember your login status and shopping cart contents.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited and whether users receive error messages. This data helps us improve website performance.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings or saved delivery addresses, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests and to measure the effectiveness of our advertising campaigns. They may be set by us or by our advertising partners.

7.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features such as online ordering.

For detailed information about the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with applicable legal, tax, and accounting obligations. Our general retention periods are as follows:

When personal information is no longer needed for its original purpose, we will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

9. Children's Privacy

Our website, products, and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13 years of age, please do not use our website or provide any personal information to us.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will promptly take steps to delete that information from our systems.

We also encourage parents and guardians to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children never to provide personal information through our website without parental permission. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Users between the ages of 13 and 17 may use our website only with verifiable parental or guardian consent. We encourage parents to be involved in the online activities of their minor children.

10. International Data Transfers

Our primary operations are based in the United States, and your personal information is collected and processed in the United States. The United States may not have the same level of data protection laws as the country in which you reside.

If you are located outside of the United States and choose to use our services, please be aware that your personal information will be transferred to and processed in the United States. By using our website and providing us with your personal information, you acknowledge and consent to the transfer, storage, and processing of your information in the United States in accordance with this Privacy Policy.

We take appropriate safeguards to ensure that your personal information is treated securely and in accordance with applicable privacy laws, regardless of where it is processed. Our third-party service providers who process data on our behalf are also required to maintain appropriate data protection standards.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. These may include social media platforms, review sites, delivery service platforms, and partner websites. We have no control over the content, privacy practices, or security of these third-party sites and are not responsible for their privacy practices.

This Privacy Policy applies solely to our website and services. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. Your interactions with third-party sites are governed by their own terms and privacy policies.

12. Do Not Track Signals

Some web browsers allow users to send "Do Not Track" (DNT) signals to websites they visit. At this time, our website does not respond to DNT signals because there is no universally accepted standard for how websites should respond to such signals. We continue to monitor developments in this area and may update our practices in the future.

California residents may also exercise their right to opt out of the "sale" or "sharing" of their personal information by contacting us directly or using any opt-out mechanism provided on our website, regardless of DNT signals.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at churchzchicken.click.
• Send an email notification to registered users, where required by law or where we deem it appropriate.
• Display a prominent notice on our website for a reasonable period after material changes are made.

Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you do not agree with the updated Privacy Policy, you should discontinue your use of our website and services.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your concerns and responding to your requests in a timely manner.

To help us process your request efficiently, please include your full name, email address associated with your account, the specific nature of your inquiry or the right you wish to exercise, and any relevant details. We will acknowledge your request promptly and respond within the timeframe required by applicable law.

15. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable privacy laws, or if you are dissatisfied with our response to your privacy inquiry, you have the right to file a complaint with the appropriate data protection or consumer protection authority. We encourage you to first contact us directly so that we can attempt to resolve your concern.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and data privacy in the United States. If you believe we have engaged in unfair or deceptive practices related to your personal information, you may file a complaint with the FTC:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe that we have violated your rights under the CCPA or CPRA, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

15.3 California Attorney General

California residents may also file privacy-related complaints with the California Attorney General's Office:

• Website: oag.ca.gov/privacy
• Phone: 1-800-952-5225

15.4 State Attorney General Offices

Residents of other states may also have the right to file complaints with their respective state attorney general's office regarding data privacy concerns. We encourage you to consult your state's specific privacy laws and consumer protection agencies for more information.

16. Specific State Privacy Rights

In addition to California residents, residents of certain other states may have specific privacy rights under their respective state laws. While the full extent of these rights varies by state, the following states have enacted comprehensive consumer data privacy legislation that may grant you additional rights:

To exercise any of the rights available to you under your state's applicable privacy law, please contact us at [email protected]. We will process your request in accordance with the specific requirements of the law applicable to your state of residence.